Last updated: November 2026
At JSMKART, we want you to be happy with every order. Please read this policy carefully before you buy.
Our policy: replacement, not refund
We do not offer refunds or returns for change of mind, wrong selection or if you no longer need the product. Instead, we offer a free replacement if the product you receive has a genuine problem.
When you can get a replacement
- The product has a manufacturing defect (does not work as it should)
- The product arrived with physical damage (broken, cracked or damaged in transit)
- You received a wrong or incomplete product
Unboxing video is mandatory
To claim a replacement, you must record a full, unedited video while opening the package. The video must:
- Start with the sealed package, clearly showing the shipping label and order details
- Show the package being opened and the product being taken out
- Clearly show the defect, damage or missing item
- Be recorded in one continuous take, without cuts or edits
Claims without a proper unboxing video will not be accepted. Please keep the original box, packing material, accessories and invoice until your claim is settled.
How to claim
- Contact us within 48 hours of delivery using the WhatsApp button on our website
- Share your order number, a short description of the problem and the unboxing video
- Our team will review your claim, usually within 2 business days
- Once approved, we will arrange a replacement of the same product
Not covered
- Damage caused by misuse, wrong handling, accidents, water or wrong voltage/charging
- Normal wear and tear after use
- Products that have been repaired or opened by anyone other than us
- Missing original box, accessories or invoice
- Minor differences in colour or appearance due to photos or screen settings
- Claims made after 48 hours of delivery
If a replacement is not available
If the same product is out of stock and cannot be replaced, we will offer you a similar product of equal value or a refund of the product amount to your original payment method.
Order cancellation
You can cancel an order before it is shipped by contacting us. Prepaid orders cancelled before shipping will be refunded to the original payment method within 5–7 business days. Orders cannot be cancelled once shipped.
Contact us
For any questions, contact us using the WhatsApp button on our website, or visit our store: JSMKART, No. 57/23, New Colony 1st Main Road, Velachery, Chennai – 600042, Tamil Nadu, India. Store hours: every day, 10:00 AM – 10:00 PM.